Shipping policy

Processing & Dispatch Times
Most orders are shipped same day.
Custom orders may take up to one week to dispatch.

Shipping Locations
Orders are shipped from the UK to destinations worldwide.
If an order cannot be shipped to a specific location, an immediate refund will be issued.

Shipping Methods & Carriers
UK Orders: Shipped via Royal Mail 48hr Tracked service.
International Orders: Shipped via Royal Mail International Tracked service.

Shipping Rates
UK Domestic: £3.99 flat rate
International: £14.99 flat rate
Some free shipping thresholds or promotions may apply depending on offers available at the time.

Estimated Delivery Times
UK Orders: Approximately 2 business days
International Orders: Approximately 3–5 business days (varies by destination).
Delivery times are estimates and may be affected by customs processing in the destination country.

Customs, Duties & Import Taxes (International Orders)
For orders shipped outside the UK, local customs authorities may apply import duties, VAT, handling fees, or tariffs.

These charges are set by the destination country, not by Pott’r.
- Any customs fees are the responsibility of the customer.
- We have no control over these charges and cannot predict their amount.
- Shipping fees do not include customs duties or local taxes.

Any references elsewhere on this website to Pott'r covering tariffs apply only to specific countries or promotions where explicitly stated.

If customs charges remain unpaid, items may be returned to us. In these cases: 
- Original shipping fees are non-refundable
- A new shipping fee will be required for redelivery
- Any customs or handling charges already incurred cannot be refunded

Tracking & Confirmation
Tracking information is provided for all orders.
Customers will receive tracking details via emai